EASY RETURNS & EXCHANGES

ONLINE PURCHASE

It is important to us that our customers are fully satisfied with their online purchases. This is why we make the return process very easy for you. In order to keep our customers happy, we offer a 10 day return policy for online purchases*. Please note that all refunds will be credited to your original method of payment. Except for merchandise that is not eligible for returns, as described below, if you receive your order and are not satisfied for any reason, you can return the product(s) to head office by mail for a refund, which will be credited to your original method of payment. Except as otherwise set forth herein, returns of merchandise will be for a value equal to the sale price of the merchandise returned, including applicable taxes. Shipping and handling charges and customs and import duties will not be refunded unless otherwise specified.

The following criteria must be met in order for an item to qualify for a refund (which will be credited to your original method of payment):

  • The order was shipped within the last 10 days (as evidenced by the Shipment Confirmation).

  • The product is in the same condition as when you received it.

  • The product is unworn.

  • The product is unused.

  • The product is unwashed.

  • The product is undamaged.

  • No beauty products or jewelry

  • The product is in its original packaging with price tags attached.

Please note all merchandise that is 30% off or more, Gift Cards, customized merchandise, bras, underwear, swimwear (if the hygienic liner has been removed), earrings, body jewelry, charity items and cosmetics are final sales. Final sale items are not eligible for returns or exchanges.

In order to ensure the above criteria have been met, all merchandise submitted for a return will be inspected. If a product does not meet the listed criteria, HOUSE OF LC reserves the right not to return the product.

In circumstances where you consider that a product is defective, you should promptly Contact Us with details of the product and the defect, and you will receive instructions from us. Upon receipt of the returned product, we will fully examine it and notify you within a reasonable period of time whether you are entitled to a replacement or refund (which will be credited to your original method of payment) as a result of the alleged defect.

RETURNS

Returns for U.S online purchases can only be done by mail or our physical store locations (international orders are done by mail only) and are at House of LC's expense.  Once your RMA has been approved, you will be emailed your return slips. Please make sure you have a valid email address.

For all online purchases, refunds will be issued to the original payment method used.

Follow these four easy steps.

Once HOUSE OF LC has verified your order, you will receive an email from us. All merchandise sent without an RMA will not be credited or reimbursed. Returns cannot be processed without original receipts.

    1. Fill out the form in order to get an RMA (return merchandise authorization).

    2. When your RMA is approved, you’ll get a confirmation number and the postal address by email.

    3. Package the product up in its original condition and don’t forget the proof of purchase (invoice).

    4. Drop off the package at a Post Office near you.

EXCHANGES

At this time, HOUSE OF LC does not accept exchanges for orders.

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